For private customers
Find our withdrawal form for download here.
You have the right to revoke the contract within fourteen days without giving any reasons.
The withdrawal period begins fourteen days after you or a third party designated by you takes possession of the goods – in case of partial deliveries after receiving the last part.
To make use of your right of revocation, you need to inform us
Charlotte Meentzen Kräutervital Kosmetik GmbH
Tel: 03528-414 - 0
Fax: 03528-4141 - 99
with a clear statement about your decision to revoke the contract (e.g. via letter, fax or E-Mail).
You are welcome to use the attached form of withdrawal for that purpose, though, the use is not obligatory. We will immediately confirm receipt of such revocation (e.g. via E-Mail).
To keep the right of recession it is sufficient to send the notification of revocation within the period stipulated.
Please be aware that the simple return of goods without any explanation does not form a legal revocation.
EXCEPTION OF RIGHT OF REVOCATION
The resale of opened cremes and other care products is not possible for hygiene reasons. We seal those goods with a certain sticker label. Sofar this label, which represents a sealing, has been removed or opened, the right of revocation is excluded.
CONSEQUENCES OF REVOCATION
In the case of you revoking this contract, we are liable to return all payments we have received from you including shipping costs (excluding additional costs resulting from chosing another way of shipping than the cheapest standard delivery offered by us). The return of payments from our side needs to occur immediately and latest within fourteen days counting from the days we have received your revocation.
The payments will be returned to the payment method used for the original transaction, unless explicitly stipulated otherwise; you will in no case be charged fees for this repayment.
We can refuse repayment until we have received the goods or you have rendered proof of sending the goods back, depending on which one happens tot he earliest point in time.
You must send the goods back or hand them over immediately and in every case latest within fourteen days, counting from the day you inform us about your revocation oft he contract. The deadline is met, when you send back the goods before expiry of the foruteen days. We carry the costs of the return of the goods.
You only account for a loss of value of the goods, if this loss of value can be traced back to an inadequate use from your side.