Dispatch & Returns

For private customers

Our shipping partner DHL will deliver your order directly to your door: quickly and reliably.

After receipt of payment your order will be delivered in Germany within 1-3 work days directly to your door.

With a minimum 39 € order value (order value=total amount after deducting all discounts) your order will be shipped to your door free of charge within Germany by our delivery agent.

We charge 3,95 € shipping costs for orders with a value below 39 €.

Currently we only deliver within Germany & Austria.

For private customers

Of course the possibility might occur that you receive a product that might not meet the usual high quality standards you are used to.

To provide a quick handling of the return and optimal service in the future, we ask you to take a moment and fill in the return slip.

Noncompliance does not have any impact on your revocation.

This is how

1. Request the DHL-package label via E-Mail on retouren@meentzen.de – have your order number and article number ready.
2. Fill in the return slip completely.
3. Wrap the goods in original packaging and properly as possible. Attach the filled in return slip to the package.
4. Stick DHL-package label onto the package and drop it off at your post (Please keep the acceptance certificate).
5. Mind the return-address:

Charlotte Meentzen Kräutervital Kosmetik GmbH

Retourenabteilung

Carl-Eschebach-Str. 10

01454 Radeberg

Note: Charlotte Meentzen GmbH carries postage of returns within Germany. Please see our General Terms & Conditions for more information.