Accessibility statement
Statement on Accessibility from Charlotte Meentzen Kräutervital Kosmetik GmbH
The Charlotte Meentzen Kräutervital Kosmetik GmbH is committed to making its website www.meentzen.de accessible in accordance with the Accessibility Enhancement Act (BFSG).
I. Accessibility Statement
This accessibility statement is valid as of June 25, 2025.
This accessibility statement applies to all services provided by Charlotte Meentzen Kräutervital Kosmetik GmbH (hereinafter referred to as "we" or "us") through the desktop version and the mobile version of the website (www.meentzen.de).
II. General Description of Services in an Accessible Format
Our services relate to cosmetic and care products for the face and body, based on the power of natural ingredients and medicinal herbs, tailored to specific skin needs. We offer these cosmetic and care products for sale through our Charlotte Meentzen online shop. We also provide information about individual products, the effects of the ingredients, and the application of the products for optimal care of individual skin types on our website. With the "My Meentzen" loyalty program, we offer our registered customers a rewards and benefits program. Through the Studio Finder, we connect partner cosmetic studios where customers can apply our products on-site as part of professional treatment methods.
Additionally, we offer a special section for registration and login with "Charlotte Meentzen Professional." This section is not aimed at consumers but at our business customers.
III. Explanations of Our Services
We provide our customers with a variety of features to conclude or initiate contracts through our website.
The Charlotte Meentzen online shop allows customers to search and filter products by skin type, care series, ingredients, and product categories. The ordering process in the online shop is straightforward. Customers add the desired items to the shopping cart, select one of the common payment and shipping options, and complete the order process either using their online customer account or as a guest (without registration, just by providing their address details). All orders are processed promptly and securely packaged and shipped to the address specified by the customer. It should be noted that the presentation of products in our online shop does not yet constitute a binding offer to conclude a purchase contract. The binding offer is only made by the customer when they complete the ordering process by clicking the "Buy Now" button or a comparable confirmation. The purchase contract is ultimately concluded once we declare acceptance of this offer through a separate order confirmation via email or send the ordered goods.
Our product information, including ingredients, effects, and application, is intended to assist customers in self-analysis and in selecting the products that are suitable for them, ensuring optimal self-care.
For customers who want to use and experience our products as part of professional skin analyses and treatment processes, the Studio Finder allows for a geographic search for suitable cosmetic studios nearby by entering an address, postal code, or location or using a map. Customers can filter partner cosmetic studios based on the services they offer.
Customers have the option to register for the "My Meentzen" loyalty program free of charge. With this program, customers earn points through purchases, reviews, or other interactions on the website. The number of points can be found, for example, in the respective product presentation in the Charlotte Meentzen online shop. The collected points can be exchanged for rewards, discounts, or limited products. The implementation of the program aims to nurture the relationship between us and our customers through individual benefits.
IV. Descriptions of Accessibility Requirements and Their Fulfillment
(1) Accessibility Requirements
The EU Directive on Accessibility (European Accessibility Act, EAA), the Accessibility Enhancement Act (BFSG), and the regulation on the Accessibility Enhancement Act (BFSGV) particularly set forth the following requirements for accessibility that must be met for consumers.
According to § 12 BFSGV, we must provide information about the functioning of the service. The following requirements must be met:
The information
- is provided through more than one sensory channel;
- is accessible to consumers;
- is presented in an understandable manner;
- is presented to consumers in a way that they can perceive;
- is available in text formats suitable for generating alternative assistive formats by consumers, presented in different ways, and can be perceived through more than one sensory channel;
- is presented in a font with an appropriate size and suitable form, considering the foreseeable context of use, with sufficient contrast and adequate spacing between letters, lines, and paragraphs;
- is offered in an alternative representation of the content when elements contain non-textual content;
- that are necessary for the provision of the service are provided digitally in a consistent and appropriate manner, being perceivable, operable, understandable, and robust.
Furthermore, websites, including related online applications and services offered on mobile devices, including mobile apps, must be designed to be perceivable, operable, understandable, and robust in a consistent and appropriate manner.
In the case of the availability of support services for consumers such as help desks, call centers, technical support, relay services, and training services, information about accessibility and the compatibility of the service with assistive technologies must be provided through accessible communication means.
According to § 13 BFSGV, we must also ensure that people with disabilities can use the services of §§ 14 to 19 to the greatest extent possible by providing these services with functions, procedures, strategies, and processes, as well as changes in execution, that are tailored to the needs of people with disabilities and ensure interoperability with assistive technologies.
For services in electronic commerce, we must additionally meet the following requirements according to § 19 BFSGV: We must provide information on the accessibility of the products for sale and the services offered, as far as this information is made available by the responsible economic operator. Additionally, we must make identification, authentication, security, and payment functions perceivable, operable, understandable, and robust when these are provided not in the form of a product but as part of a service.
(2) Fulfillment of the Above Requirements
We are committed to meeting the accessibility requirements described above and the technical accessibility standard of EN 301 549. We fulfill the requirements as follows:
We provide information about the functioning of our services on our website. We explain the function of our Charlotte Meentzen online shop in the terms and conditions at www.meentzen.de/agb.html. Here, users can find information about the ordering process, contract conclusion, payment modalities, delivery, availability of goods, shipping costs, and the right of withdrawal and exclusion reasons. Additional information about shipping and returns of goods is available at www.meentzen.de/versand-retoure.html.
Information about your order can be found in your order history in your online customer account. Additionally, we send all order-related information via email. In the online customer account, you can also view your personal data and settings that you have provided.
For the "My Meentzen" loyalty program, we provide separate information in the "My Meentzen" section at www.meentzen.de/my-meentzen/cm-c-5008.html and in the terms and conditions at www.meentzen.de/agb-mymeentzen.html.
We explain the functionality of the Studio Finder at www.meentzen.de/studio-finder/cm-c-111.html.
At www.meentzen.de/impressum.html, we inform customers about the legally required provider information.
Further information, particularly regarding data collection and processing along with a description of the technologies used for data processing, is provided to customers at www.meentzen.de/datenschutz.html.
Our customer service is available to consumers in an accessible manner by phone at (035 28) 41 41-0 and by email at the email address: info@meentzen.de . We are happy to provide you with further information about accessibility through our customer service.
Charlotte Meentzen Kräutervital Kosmetik GmbH, Carl-Eschebach-Str.10, 01454 Radeberg
Charlotte Meentzen Kräutervital Kosmetik GmbH, Carl-Eschebach-Str.10, 01454 Radeberg
Email: info@meentzen.de
Tel.: (035 28) 41 41-0
Fax: (035 28) 41 41-99
VI. Responsible Market Surveillance Authority
If you believe that we have not satisfactorily answered your inquiry regarding accessibility, you can contact the responsible market surveillance authority, the market surveillance office of the states for the accessibility of products and services (MLBF), to enforce the requirements for accessibility.
The contact details of the responsible market surveillance authority are:
MLBF
c/o Ministry of Labor, Social Affairs, Health, and Equality of Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg
Phone: 0391 567 6970
Email: MLBF(at)ms.sachsen-anhalt.de
VII. Our Commitment to Accessibility
Our claim is to treat people and nature with respect and care. We live this attitude. To support people with various disabilities, we have been promoting the Wichern Workshops of the Diakonie Dresden and the support association for children and adolescents with cancer for years. For us, accessibility in the digital space is the consistent continuation of these lived values. Therefore, we work with great commitment and continuously to make our products, our knowledge, and our consulting services more accessible to everyone. The accessible design of our website is an expression of our respect and mindfulness.
